Tuesday, January 28, 2014

Corian® Problem

When we renovated our kitchen a few years ago, we chose a Corian® counter top.We were prepared for scuffs, chips, or burns, but we were not prepared for this:

After being away from the house all day, we returned home late in the evening. I went straight to bed, but my husband stayed up to watch a movie. In the middle of the night, he heard a loud noise. The counter top had cracked! Or, more accurately, the seam split. 

We put in call a to the store where we purchased the counter top, and a work order was sent to the contractor that did the install. Over a week went by before making another call to the store. A couple more days, and the installer finally called. The employee admitted she isn't very familiar with the installation or materials, but asked for photos to show "the guys in the back."

I'm no pro, but that looks like a failed seam to me, making this an installation problem.

What she told me about the warranty did not agree with what I read on the Dupont 10-year Limited Warranty. According to her, they only offer a one-year warranty on installation. Dupont's warranty states:
"The warranty covers seam performance"

We'll see what they respond with. I'm really hoping this is an easy repair. Wish us luck!